Privacy Policy

Privacy Policy for Our Flock photography

This Privacy Policy outlines how "Our Flock" photography company ("we," "us," or "our") collects, uses, discloses, and protects your personal information. We are committed to protecting your privacy in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).  

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1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and postal address, which you may provide when contacting us, booking a session, or ordering a USB device with your images saved.

• Session Information: Details related to your photography session, such as the date, location, and any specific requests.

• Photographs, Videos and Audio: The images and videos taken during your photography session. The client will be asked for any Audio requests, such as voiceovers to videos or slideshows.

• Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring website addresses, pages you visit, and the dates/times of your visits. This information is typically collected through cookies and similar tracking technologies and the Wix domain (see section 5).

• Payment Information: If you make a payment through our website, we may collect your billing address and payment details. Please note that payment processing is often handled by secure third-party providers, and we may not directly store your full credit card details.

• Other Information: Any other information you voluntarily provide to us.

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2. How We Collect Your Personal Information

We collect your personal information in the following ways:

• Directly from you: When you contact us via email, phone, or through our website forms or providing forms in person, when you book a photography session, or when you provide us with feedback.  

• During photography sessions: Through the images and videos we capture.

• Automatically through our website: Using cookies and other tracking technologies to collect website usage data.

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3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To provide our services: To schedule and conduct your photography session, process your bookings, and deliver the final images and products. 

• Communication: To communicate with you regarding your booking, answer your inquiries, and provide customer support.

• Marketing and Promotions (with your consent): To send you newsletters, promotional materials, and information about our services that may be of interest to you. You can opt-out of these communications at any time (see section 7).  

• Website Improvement: To analyze website usage data to understand how visitors use our website and to improve its functionality and user experience.

• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

• Archiving and Backup: To securely store and backup your images and related data.

• Showcasing Our Work (with your consent): To display selected images on our website, social media, and in our portfolio for promotional purposes, as outlined in your Model Release or Media Consent form.

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4. Disclosure of Your Personal Information

We may disclose your personal information to the following third parties:

• Service Providers: Third-party vendors who assist us with website hosting, email marketing, payment processing, data analysis, and other services necessary for our business operations. These providers are contractually obligated to protect your personal information.  

• Professional Advisors: Our legal, accounting, and other professional advisors.

• Law Enforcement and Regulatory Bodies: When required by law or legal process.

• With Your Consent: We will only share your images, video or audio for promotional purposes (e.g., on our website or social media) if you have provided your explicit consent through a Model Release (Image Consent) form.

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5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies (e.g., pixels, web beacons) to collect information about your browsing activity. Cookies are small text files that are stored on your device when you visit a website. We use cookies for purposes such as:  

• Website functionality: Enabling basic website features.

• Analytics: Understanding how you interact with our website to improve its performance and content.

• Personalisation (if applicable): Customizing your experience on our website.

You can control your cookie preferences through your browser settings. Most web browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

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6. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. These measures include:  

• Secure storage of digital files.

• Password protection and access controls for our systems.

• Regular security updates and maintenance of our website and systems.

• Ensuring third-party service providers have appropriate security measures in place.

However, please be aware that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.  

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7. Your Rights and Choices

You have certain rights regarding your personal information under the Australian Privacy Principles, including:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.  

• Opt-out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the emails or by contacting us directly.  

• Withdraw Consent: If you have provided consent for us to use your images for promotional purposes, you can withdraw your consent at any time by emailing us.

To exercise any of these rights, please contact us using the details provided in section 9. We may require you to verify your identity before processing your request.  

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8. Retention of Your Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Photographic images may be stored for archival purposes, unless otherwise requested by you.  

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:  

Our Flock on info@ourflock.com.au. 

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10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will be effective from the date of posting. We encourage you to review this Privacy Policy periodically.